Hello, and welcome.
My name is Anil Öztekin. I am a Quality Manager and a part-time Iecturer. I ‘ve prepared this video on quality in the aviation industry. Over the next 5 minutes my wonderful digital friend will explain what is meant by the term aviation quality. Because her voice is better than mine 🙂 – Thank you. Let’s begin with identifying
what is meant by aviation industry. Aviation industry includes airline
operators, air taxi operators, maintenance
organisations, design and production organisations,
airports and training organisations. In this presentation, I will try to
explain the concept of quality for Airline and Air taxi operators. According to aviation authorities, an
operator must: 1. Establish a quality system. 2. Appoint a quality manager. 3. Provide a feedback system to an accountable manager so as to ensure corrective action if taking if necessary 4. Operate a quality assurance programme to verify that all operations are being conducted in accordance with all applicable requirements and standards. 5. Describe the quality system in relevant documentation. Quality is a common, internationalized concept in today’s business environment, where there is a demand for complete customer satisfaction. An organisation will benefit from establishing an effective quality management system or QMS. A fully documented QMS will ensure that two important requirements are met: the customers’ requirements and the organisation’s requirements. To assure high levels of customer satisfaction, aviation industry organizations need to produce, and continually improve, safe and reliable products that meet or exceed the requirements of customers and regulatory authorities. The QMS standard is divided into five main sections that state requirements for the primary process “categories” in your company: Quality Management System,
Management Responsibility, Resource Management,
Product Realization, Measurement, analysis and improvement. Let’s have a look at these processes:
• Quality Management System processes; including developing the QMS documentation, documentation control and records control, this also includes the structure of quality documentation such as a quality manual, procedures, instructions and quality plans if required for specific products. • Management processes; including planning and management review. This clause requires your company to develop quality objectives for various areas in the company. The objectives need to have measurable targets and be consistent with the quality policy. • Resource management processes; including human resources, infrastructure, and the work environment. All personnel at your company must have the competence and training they need to produce a quality product, and you must have the records to prove it. • Product realization processes; including sales order review, product design, purchasing, calibration, and the actual “production” of your product or service. • Measurement, analysis and improvement processes; including an internal auditing, inspection, testing, corrective and or preventive action and continual improvement. IMPORTANT NOTE: Quality Management System can only be successful if top management are persuaded to take a sustained, active role in establishing it. Although Quality Management System ensures lots of information about Quality, there are some details for aviation quality. Let’s take a look!
Quality managers have a “key role” for the aviation authorities because they have extensive knowledge of industry requirements, standards and legislation. Whooa! What a big nose! He looks like Pinocchio. Running an ethical business is a very important area. Quality Managers have to be trustworthy and diligent. Now it looks better! Anyway, Quality Managers must be approved by the authorities. For approval, a quality manager needs five years civil aviation experience of which at least two years should be from the quality in an appropriate position. Authority may accept the nomination of two quality managers: one for operations and one for maintenance. In addition to this, there must also be deputies to management personnel in the relevant company manuals. The Quality Manager has direct access to the accountable manager and all parts of the organisations, subcontractors. In aviation industry, quality audits are intended to achieve objectives especially for regulatory requirements. After audits, the Quality Manager provides a feedback system to an accountable manager to ensure corrective action is taken as and when necessary. The Quality Manager or Quality representative is responsible for: – preparing an annual internal and external audit plan, – the department’s budget and
– man-hour planning. I would like to finish by talking briefly about the relationship between Quality Management System and Safety Management System or SMS While QMS focuses on conformity, SMS focuses on hazards. Both non-conformities and hazards can impact safety. You can not have an effective SMS without applying quality management principles.